Frequently Asked Questions

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Send us an email at connect@heartlinehaiti.org and we’ll be happy to answer as best we can!

FAQs:
Heartline Operations

  • You can see a graphic overview of our history here, and our staff page details our full teams both in Haiti and the US!

  • In each year’s Impact Report, we highlight upcoming priorities. Given the state of Haiti in the past couple years, our plan for the future is simple: protect and strengthen what we already have. Our goal is not to grow at all costs, it’s to do what we do well in the safest and most effective way possible. Simply to remain in Haiti is a victory and responsibility we take very seriously. You can read more in our most recent Impact Report.

  • We’re constantly sharing photos and stories from Haiti in our blog, in our regular emails, and on social media. You may have noticed that our Maternal & Infant Healthcare program is usually more prominent than others – and there are a couple reasons why:

    First, Port-au-Prince is beset by gang violence: and the physical location of the Maternity Center is in a relatively safe and quiet area, meaning there’s more foot traffic and it’s safer for folks to travel there and take photos. Meanwhile, the Education & Employment Campus is sadly in one of the more dangerous areas of the city, slowing traffic and making it unsafe for photographers further away to travel to. Our Community Care team is constantly on the move, and not usually with a skilled photographer, and students in the Children’s Education program are scattered throughout many schools, where Heartline doesn’t have a physical presence to be photographing or collecting information on a daily basis, the way we can at the Maternity Center. On the other hand, almost every day at the Maternity Center has classes in session, births, checkups, etc – and the staff there is constantly snapping photos.

    Second, the Maternity Center (by a significant margin) is the area of our work most Heartline supporters designate as the most important to them. It's our largest and most successful program with over 15 years of history – and it's completely unique in the Haitian medical community. To some extent, the Maternity Center will always be front-and-center in our communications

    In summary, the Maternity Center is safer, quieter, easier to photograph, and has more frequent “newsworthiness.” It has nothing to do with Heartline’s devotion or commitment to our other programs, and in a safer and more peaceful time, we would have much more ability to be sending photographers around to more frequently capture the full scope of our work.

  • It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.

FAQs:
Giving

  • Heartline Haiti invests in Haitian families, holistically addressing the root causes of material poverty through maternal & infant healthcare, career training, children’s education, and community care. There are many worthy causes all over the world, but we’d humbly offer that Heartline offers a unique impact proposition to Haitian families. Our Haiti operations, unlike many organizations, are 100% staffed by locals – Haitians who speak Creole, who know their communities, who live our mission every day. In an era where most international NGOs have left Haiti, Heartline has carried on its mission amid a crumbling government and what is functionally a civil war, because we rely on Haiti’s own people – and supporters all over the globe who believe in them as much as we do.

    64% of our operating funds come from individual donors – almost half of whom give less than $500 every year. Heartline holds a Platinum Transparency rank from Guidestar and a four-star rating from CharityNavigator, both the highest ratings available.

    Heartline is in it for the long haul, and we firmly believe that Haiti’s rise will come from within. It will be found in the Haitian people and we’re here to invest in the foundation - Haitian families.

  • Haiti is currently rated at a “Level 4 Travel Restriction” – meaning the U.S. government designates Haiti very straightforwardly as “Do Not Travel.” We agree with that assessment. This is the most violent and unstable period in recent Haitian history – kidnappings are up, infrastructure is unstable, and the violence is brutal, unpredictable, and seems to reach every corner of Port-au-Prince.

    Even in a more peaceful time, Heartline’s model doesn’t revolve around foreign visitors doing the work, but local leadership and local labor. That’s how Heartline is still functioning right now while so many other organizations have closed their doors and retreated from Haiti.

    In lieu of making a financial donation, there’s lots you can do to help Haiti and support Heartline!

    • The best thing you can do is share Heartline with your friends, family, coworkers, neighbors, local baristas, stray dogs – help us reach others who may have a passion for Haiti!

    • Keep up with Heartline on social media: we’re on Facebook, Instagram, Threads, X, and YouTube @heartlinehaiti. Sharing our content with your followers helps us keep Haiti front of mind for folks who may not be aware of what’s going on.

    • Visit the Heartline Shop and pick up some merch! It’s a great way to share our story, represent Haiti, and support our mission – all profits are reinvested in our programs.

  • When you make a donation designated as “Where Needed Most,” it simply means that Heartline is free to direct those funds to whichever program needs it most at that time: maternal & infant healthcare, career training, community care, children’s education, or the Scholarship Fund. It could go toward supplies, equipment, payroll, operating expenses, etc.

  • We provide detailed financial information to two third-party organizations that organize and present our data: Candid (GuideStar) and Charity Navigator. On these sites, you can see all kinds of information and dive as deep as you’d like – see exact numbers on how many people we have served in specific issue areas, download the most recent IRS 990 forms, see revenue and expenses, etc.

    We also publish an Impact Report each year which provides a high-level overview of income and expenses, and highlights where we invested over the year.

FAQs:
Haiti

  • Haiti continues to experience the most violent and unpredictable period in recent history. As we move into 2024, there continues to be no elected government – and the current Prime Minister, Ariel Henry, has shown no interest in scheduling elections anytime in the near future. Gangs control almost 80% of Port-au-Prince, Haiti’s capital city. Of the two campuses in the city, the situation is much worse at the Heartline Education and Employment Campus in the commune of Croix-des-Bouquets – ground zero for gang violence. In Tabarre, where the Maternity Center is located, things have been notably more peaceful.

    We are absolutely still functioning, by the grace of God and through the grit and resolve of our Haitian team. However, as the situation has gotten more and more unstable, we’ve made ongoing adjustments and readjustments in service of our #1 priority, the safety of our staff and clients. In the past couple years, we’ve temporarily closed the Heartline Education and Employment Campus on a few occasions: whenever the fighting pushed into our immediate area, we shut down, so our staff and students wouldn’t be at risk trying to get to school.

    Fortunately, we’ve been able to reopen each time, and our adult students’ overall school year was not interrupted. Schools in our Children’s Education program were shut down for months in 2022, but we’ve responded with a school choice policy that’s allowed those families fleeing the violence to keep their children enrolled and remain in our program. Beyond that, we follow guidance from the Haitian Department of Education (along with leadership at each of our partner schools) when it comes to decisions to open and close the schools in the program, and provide updates to student sponsors accordingly.

    At the Maternity Center, we have reduced transports dramatically over the past 18 months by directing clients to local hospitals from their homes when a need arises that might be out of our capabilities. Additionally, with a team of 70, we maintain a good pulse on gang activity and where the highest risk may be when traveling. We then work to avoid those areas. This type of awareness requires a lot of cross-functional communication and support, but it has served us well.

  • In 2020, the last full-time American staff on the ground in Haiti returned home. This was a great opportunity for Haitian leaders to really own the work and lead in their communities, which they absolutely have. However, it also meant a major reduction in English speakers. Getting personal stories from Haiti is a longer process these days, but it’s still happening – see our blog!

    Recently, the security concerns around sharing personal information about our team have become much more prevalent. Steady jobs with good salaries are not commonplace in Haiti. Our staff would be less safe on a day-to-day basis if a Google search revealed their photo, name, and ties to an American NGO. As we mentioned earlier, we take their safety very seriously.

    Finally, we deal in very personal and somewhat private parts of life – birth, motherhood, children’s lives, family struggles, and so on. It would be malpractice for us to share those kinds of details without informed consent from the people involved – which takes time and trust.

    So to sum it up – if it is safe, available, and all parties involved are comfortable, we’ll continue to share it. It may just happen at a slower pace than it did in the past.

FAQs:
Programs

  • Heartline’s student sponsorship program began in 2010 with a few students from Cité Soleil. Over time, it expanded to the commune of Corail, and we managed relationships with a selection of schools in both areas where our students attended classes.

    At the beginning of 2023, students in Cité Soleil and Corail returned to school after violence and insecurity had disrupted classes throughout 2022. Unfortunately for the students in our Corail program, it was short-lived. Gangs quickly overtook their community, and again, many of those who had sought peace and safety in Corail were forced to flee the area – once again, refugees in their own country. In the coming weeks, violence spread throughout Port-au-Prince, and more and more families had to consider fleeing their homes. We had to respond in order to keep kids in school, wherever they and their families ended up. In February 2023, we made the decision to expand the program.

    Today, families choose a school for their child, whether they’re still in Cite Soleil or Corail, or they’re far off in the countryside. Families need to be free to choose where they live and send their kids to school.

    • Before a student’s chosen school is accepted, Heartline staff research the institution and contact the administrators.

    • Students and their families provide report cards after each grading period.

    • Then, we continually check in with each school on a monthly basis to ensure tuition and other expenses are paid and to ensure everything is running as expected at each school.

    • 4 times per year (safety permitting), we check in individually with each student in the program.

    • Finally, we update student sponsors on an individual basis with a photo and note from their student at least twice per year, but generally closer to 4x per year, correlating with the individual student check-ins.

  • In October 2023, Heartline sold the Starting Place to Autumn Fuselier, DNP, APRN, CNM and Brooke Fox, APRN, CNM. While in new hands, the Starting Place still operates under the same model and with the same goals. While Heartline no longer operates the physical Starting Place location in Temple, TX, we do still own the property and building itself: meaning monthly rent is collected and reinvested in Heartline’s Haiti operations!

    The Starting Place manual originally devised by Tara Livesay and Beth “KJ” Johnson is still a tool available to maternal healthcare professionals seeking to replicate the Heartline Maternity Center model around the world.

  • Haiti is a challenging place to keep track of folks. Families frequently relocate to find steady work – or in the last couple years – to escape gang violence that has stricken their communities. Education Center graduates are generally working a trade on their own, filling a need in their neighborhood, or working their trade for a local business. There isn’t professional infrastructure like LinkedIn in Haiti, nor is there a culture of class reunions and Facebook groups like we have in the U.S. and Canada.

    When students graduate, unless they return to visit or a friend or family member updates us, they’re often borderline impossible to reach. That said, the stories we do get tell us good things, like we mention above: someone starting a tailoring and sewing shop out of their home, or working with computers at a small business, or doing hair and makeup at a local salon. A few students have even returned to the Education Center and gotten jobs teaching or doing different kinds of work on campus – including at Petite Palm, a socially conscious lifestyle brand that operates right on the Education & Employment Campus)

  • As the situation in Haiti declined after the 2021 assassination of President Jovenel Moise, it became harder and harder to operate a retail business in our community. The bakery is located on the Heartline Education & Employment Campus in Croix-des-Bouquets, which is the epicenter of gang violence in Port-au-Prince. It just became too dangerous to continue to operate a street business like the Heartline Bakery.

    For now, the Bakery remains temporarily closed, and we source our bread from other bakeries around town. The Bakery and the team members that ran it every day remain valued parts of our Heartline family, and when the time comes that we can do it safely, we’ll re-open. The team has been either temporarily reassigned to other jobs, or let go with a generous severance package and a standing offer to have their Bakery position back when it’s safe.

  • Heartline’s student sponsorship program began in 2010 with a few students from Cité Soleil. Over time, it expanded to the commune of Corail, and now funds the education of a cohort of 70 students in schools all over greater Port-au-Prince, plus another 13 recipients of our Scholarship Fund.

    In 2018, Heartline made the decision to sunset the program by no longer adding new elementary-aged students. We weren’t founded or designed to be a student sponsorship organization, and other, larger organizations were doing this work with greater resources and deeper histories. Long-term, we’ll redirect our Children’s Education resources to our other pillars: maternal & infant healthcare, career training at the Education Center, and community care.

    In the meantime, we remain fully committed to every student in the program. We’ll be alongside these students through their high school graduations, and through our Scholarship Fund, each one will have the opportunity to study a trade (either through our Education Center or another trade school) or go to university. We’ll see every student through the finish line.

    When the last student has their final graduation, we’ll close the program – but for now, our goal is to support the students we have until they accomplish all they can in Haiti’s school system.