Returns & Refunds

Return and Refund Policy

Last updated: November 08, 2023

Thank you for shopping at Heartline Haiti. The following terms are applicable for any products that you purchased with us.

Interpretation and Definitions

The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  1. Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Heartline Ministries, 910 Franklin Ave., Ste. 3, Sunnyside, WA, 98944.

  2. Goods refer to the items offered for sale on the Service.

  3. Orders mean a request by You to purchase Goods from Us.

  4. Service refers to the Website.

  5. Website refers to Heartline Haiti, accessible from heartlinehaiti.org

  6. You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  1. The Goods were purchased in the last 14 days

  2. The Goods are in the original packaging

The following Goods cannot be returned:

  1. The supply of Goods made to Your specifications or clearly personalized.

  2. The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

  3. The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

  4. The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. We will reimburse you for the cost of the Goods no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement. You should send the Goods to the return address on the shipping label that came with your Goods.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed or emailed to You. If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by email at connect@heartlinehaiti.org.

Wrong Address

If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).